Legal
Returns & Shipping Policy
Last updated: June 9, 2026
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Order processing
Most Perma-Chink and maintenance-product orders are processed within [1–2] business days. Log packages and kits are made and scheduled to order; we will give you a lead time and shipping estimate in writing before your order is finalized.
Shipping & delivery
- We ship from our mill in Kalkaska, Michigan, across the U.S. and worldwide.
- Shipping cost is calculated based on weight, size, and destination, and is shown or quoted before you complete your order.
- Delivery timeframes are estimates and may vary with carrier schedules, weather, and customs for international shipments. International duties, taxes, and customs fees are the customer's responsibility.
- Please inspect deliveries on arrival and note any visible damage with the carrier (see "Damaged or defective" below).
Log home kits & custom packages
Log home kits and custom packages are built to your specifications. Because they are made to order, they are generally non-returnable and non-refundable once production begins. Specific terms for your project will be set out in your written sales agreement.
Product returns (Perma-Chink & supplies)
Unopened, unused maintenance products in resalable condition may be returned within [30] days of delivery. To start a return, contact us with your order number. The following are not returnable: opened or used product, custom-tinted items, and clearance items marked final sale.
Damaged or defective items
If your order arrives damaged or you receive the wrong item, contact us within [7] days of delivery with your order number and photos. We will arrange a replacement or refund at no cost to you. Keep all packaging until the issue is resolved.
Refunds
Approved refunds are issued to your original payment method through Square, typically within [5–10] business days after we receive and inspect the returned item. Original shipping charges are non-refundable except where an item arrived damaged or in error.
Changes & cancellations
Need to change or cancel an order? Contact us as soon as possible. We can usually adjust product orders that have not yet shipped. Kit and custom-package changes are handled under your sales agreement.
Contact
For any return, shipping, or order question, call 1-888-9BEAVER, email info@beaverloghomes.net, or write to Beaver Log Homes, Inc., 850 S. Cedar St., Kalkaska, MI 49646.